Safely packaging orders to ensure your health and safety is our top priority

Safely packaging orders to ensure your health and safety is our top priority

Frequently Asked Questions

How long will it take to receive my order?

All online orders are shipped free using USPS First Class Mail. This method takes on average about 1-3 business days to arrive as soon as it is shipped from our shop. Please allow 24 hours for us to prepare your order for shipment. You will be emailed a tracking number as soon as your order is mailed.

 

This is a gift. Do you gift wrap?

Every jewelry order is delivered in a gift box, ready to be given as a gift to someone special, even if that special someone is yourself. If you would like to add a gift message or if you are ordering multiple gifts and need additional gift boxes, please let us know in the "Order Notes" section during checkout.

 

How do I care for my jewelry?

Clean jewelry with a soft cloth after wearing it and store individually in small plastic bags. This will help to prevent any tarnishing. Tarnish can be easily cleaned with a jewelry polishing cloth. Polish and store pearl jewelry in soft cloth bags. 

 

What is your return policy?

We want you to be 100% in love with your purchase! If you are not happy with your order please return within 14 days from purchase date for a full refund. Once item is received, your refund will be issued within 5 business days. If there are any discrepancies with your order please contact us as soon as you receive your order. Custom pieces are non-returnable (ie. custom orders, custom stamped jewelry, engraved jewelry, etc.)

 

I still have more questions, who should I contact?

You can always find us at the beach but if email is easier... sarah@wherewatermelonsgrow.com