Frequently Asked Questions
How long will it take to receive my order?
- Standard Shipping: Orders typically ship within 2–3 business days. Once shipped, delivery generally takes 3–5 business days. Tracking will be emailed as soon as your order is on the way. Orders of $99 or more receive complimentary standard shipping within the U.S. Please allow additional time for personalized or custom-made pieces.
- Expedited Shipping: Typically arrives within 2–5 business days after processing. Recommended for time-sensitive orders. Personalized or custom-made pieces may require additional time.
- Local Pickup | Scituate, MA: Orders are generally ready within 2–4 business days. We’ll email you as soon as your order is ready with pickup details.
Every jewelry order arrives gift-ready. Packing slips do not include prices, so you can ship directly to the recipient. If you need items packaged separately, leave us a note at checkout.
Need your order by a specific date? Email hello@wherewatermelonsgrow.com or Live Chat with us before ordering and we’ll let you know what’s possible.
This is a gift. Do you gift wrap?
Every jewelry order is delivered in a gift box or gift bag, ready to be given as a gift to someone special, even if that special someone is yourself. Prices are not listed on the packing list that is included with your order. If you would like to add a gift message or if you are ordering multiple gifts and need additional gift boxes or gift bags, please let us know in the notes section or your shopping cart during checkout.
How do I care for my jewelry?
For best care after wear, clean jewelry with a soft cloth and store individually in small plastic bags, like the one included with your purchase. This will help to prevent any tarnishing. Tarnish can be easily cleaned with a jewelry polishing cloth. We offer the same polishing cloths we love and use, here.
Jewelry materials that should not get wet: Leather, or elastic (any stretch bracelet).
Read about our water-friendly jewelry, here.
What is your return policy?
We want you to be 100% in love with your purchase! If you are not happy with your order please return within 14 days from purchase date for a full refund. Once item is received, your refund will be issued within 5 business days. If there are any discrepancies with your order please contact us as soon as you receive your order. Custom pieces are non-returnable (ie. custom orders, custom stamped jewelry, engraved jewelry, etc.)
I still have more questions, who should I contact?
You can always find us at the beach but if email is easier... hello@wherewatermelonsgrow.com